Quick answers to the most common questions. Still stuck? Contact support.
Click Sign Up in the top menu, enter your email, and verify your inbox.
On the login page, click 'Forgot password' and follow the reset email.
Email support@gethometownhub.com from your account email address and we'll process the deletion within 7 days.
Sign up, go to your dashboard, and click 'Add Business'. We'll verify your listing within 24 hours.
Choose a plan in your business dashboard. You can upgrade, downgrade, or cancel anytime.
Payouts are processed weekly via Stripe to your linked bank account.
Open Marketplace → New Listing. Add photos, description, and price.
Open a dispute from the order page. Our team mediates within 48 hours.
Refunds follow the seller's policy. Email marketplace@gethometownhub.com if you need help.
Open Rides, enter pickup/destination, and confirm. A nearby driver will accept.
All drivers complete background checks and vehicle verification before activation.
Email rides@gethometownhub.com immediately. For emergencies, call 911 first.
Apply at /ambassador/apply. We review and onboard new ambassadors weekly.
Your ambassador dashboard shows real-time referrals, conversions, and earnings.
Account → Billing → Payment methods.
All receipts are emailed automatically. You can also download them from your billing page.
Email billing@gethometownhub.com with the charge details and we'll investigate within 24 hours.
Email us at support@gethometownhub.com or use the contact form.
