Refund & Cancellation Policy

Hometown Hub is a marketplace platform. Payments are processed by Stripe. Refund eligibility depends on the type of transaction. If you believe a charge is incorrect, contact billing@gethometownhub.com within 30 days.

Marketplace orders

• Refunds are available if an item is not as described, not delivered, or damaged on arrival.
• Buyers must request a refund within 7 days of delivery (or expected delivery).
• Sellers have 3 business days to respond. Unresolved cases are escalated to Hometown Hub support.

Bookings & services

• Cancel 24+ hours before the scheduled time for a full refund.
• Cancellations under 24 hours may be subject to a fee set by the business.
• No-shows are non-refundable.

Transportation (rides)

• Cancel before driver arrival for a full refund.
• Completed rides are non-refundable except in cases of safety issues or driver misconduct — contact rides@gethometownhub.com within 48 hours.

Business subscriptions

• You may cancel at any time from your billing dashboard. Access continues through the end of the billing period.
• Monthly subscriptions are non-refundable for partial months.
• Annual subscriptions canceled within 14 days of initial purchase are eligible for a pro-rated refund.

Disputes & chargebacks

We work to resolve issues directly before chargebacks. Contact billing@gethometownhub.com first — most cases are resolved within 3 business days. Stripe processes approved refunds within 5–10 business days back to the original payment method.

How to request a refund

1. Contact the seller or business directly via the order/booking page.
2. If unresolved, open a support ticket or email billing@gethometownhub.com.
3. Include your order/booking ID and a description of the issue.